OPEN MIND

Service with competence and passion

Short response times and competent experts are crucial when you have questions or need help.

That is why our service teams are always at your side, wherever you are, to find the optimal solution: quickly, competently and effectively! Enthusiasm for the customers and for our CAD/CAM technologies characterize our support staff. They are committed to supporting you with questions about our solutions and ensure that you can always exploit your full manufacturing potential.

The members of our service teams all come from the manufacturing environment themselves and receive continuous training. We are close to you around the world and will accompany you reliably and competently!

Software-Updates

Customers with a maintenance agreement are notified of product releases with a download link and updated product information.

Contact

Asia

Support for Asia Pacific customer
E-Mail: support.asia@misaificaopenmind-tech.com

Support for India customer
E-Mail: support.india@misaificaopenmind-tech.com

UK and Ireland

Support for UK and Ireland customer
my hyperMILL – customer portal
E-Mail: support.uk@misaificaopenmind-tech.com
Phone: +44 1869 290003

Support hours: Monday to Friday, from 8:30 am to 5:30 pm.

USA and Canada

Support for USA and Canada customer
E-Mail: support.americas@misaificaopenmind-tech.com

Support hours: Monday to Friday,
from 8:30 am to 5:00 pm (EDT), and can extend for time zones.

 

Support Guidelines

Installation and licensing

Installation and licensing

Software Requirements

Software Requirements

FAQ

FAQ

Remote Support

Remote Support

Your data is safe with us

We place the highest value on the security of your data. We guarantee that the transmitted data records are only accessible to authorized employees. We keep a complete log of all authorizations. So you can rest assured that your data is in good hands with us and that we treat it confidentially.

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